According to a new report, Apple customers are not as happy with their handsets as they were last year. This is not to say that they are unhappy with Apple, just a little less satisfied then they were last year with their phones.
According to today’s report on American Customer Satisfaction, Apple has received a score of 81 out of 100 when it cam to customer satisfaction. However, the company has dropped from its overall rating of 83 in 2012. It seems that the iPhone rating is bringing down the Apple’s overall rating of 86 for their tablet, desktop, and laptop business.
Released in the same report, customer satisfaction with Motorola phones has increased 5 percent from last year to 77, Nokia had an increase of 1 percent to 76, and Samsung has posted the the largest gain since last year of 7 percent to 76.
The ACSI report said, “The improvement [for Samsung] is the largest yet for any cellphone manufacturer,” and,”Nevertheless, Samsung still remains behind industry leader Apple.”
These handset’s results really shouldn’t be a shock to any of us. Samsung’s latest devices, the Galaxy S4 included, have made the brand more popular with users; however, Apple’s latest smartphone, the iPhone 5, wasn’t viewed as a major leap over it’s prior generations.
If you would like to read more about the Customer Satisfaction Ratings released in this report, Click Here.
If you are interested in joining the fast growing Information Technology Field or just need some application training, please give us a call at (813)387-3500 or visit our website at http://www.nhtampabay.com for our upcoming class schedule.
Don’t forget that everyone who Like our Facebook Page receives a 10% Discount on all the training we offer.